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IoT and Big Data to Transform Pharma and Life Science Industry
By Mark Dickson, IT Director, Cochlear Americas
For Cochlear, our first step in the journey of utilizing and showing the direct benefits of cloud computing resulted in a service called Cochlear Link. All Cochlear sound processors must be individually programmed or mapped for every cochlear implant recipient. If a recipient experiences a malfunction with the sound processor, a replacement processor needs their individualized program on it. Cochlear directly services their customers whenever they can to alleviate unnecessary clinic visits. Previously, we would have to ask a clinic to export and send the recipient’s program to us so that we could put it on the replacement processor, which is very inefficient for all involved. Cochlear Link gives us direct access to the recipient’s latest program so we no longer have to contact their clinic for it. We now have over 100 clinics connected to us through Cochlear Link, which allows us to prepare a replacement processor the same day upon notification of a malfunction.
The internet of things (IOT) which results in Big Data which opens up endless possibilities for the Pharma and Life Science industry: from being able to identify an issue before it happens, to remotely fixing a device, sending a replacement prior to malfunction, to enabling automated resupply for accessories and maintenance items. The list goes on and at the end of every day, a person’s life will be benefitted from the Pharma and Life Science industry’s technology innovation.