Origin and Trends
ICE Consulting was founded in 1996 as a managed services provider (MSP) in IT. We have evolved and grown our expertise by educating our team on the latest technologies and then deploying solutions live within our own ‘in-house’ environments to best determine the pros and cons of an approach. Our engineers get familiar with the in-depth functionalities of the software and solutions, and this helps us to serve our clients better. Cloud computing has played an enormous role in the whole IT spectrum, but earlier, companies relied on their individual servers and hesitated to get into virtualization. And now, with companies trying to seek more cloud presence, there are newer opportunities as they don’t have the knowledge on how to use the technology efficiently and securely. With the lack of internal cloud experts at most companies today, they often don’t understand the necessity of security and keeping their servers and systems protected. We evaluate their infrastructure and help them implement and maintain a cloud strategy.
First, we conduct an assessment of the infrastructure of our clients and based on that, we give them a proposal.
We have evolved and stayed on top by educating our team on the latest technologies and then deploy it in live environments
A company cannot drive innovation if it does not have the infrastructure specific to biotech and life sciences. They need HPC with the right clusters configured to meet their speed and performance. We have many clients in the biotech and life sciences arena that started with 10 to 15 employees and after using our services, grew to 300 employees and merged with larger pharmaceuticals companies. And all along the process, we have been managing and maintaining their IT infrastructure and have been a part of their success. These companies have gone through mergers from $100 million to over $6 billion.
Unique Value Proposition
We understand how the client’s business and processes work. Assistance with the Linux and AWS administration also gives us an edge over others as they either lack the Linux and AWS expertise or are unable to match our level of skills-sets. We are perhaps one of the very few MSPs that provide live 24/7 support and monitor for any issues in devices or services we are managing. We now have a NOC (Network Operation Center) in Asia that assists to provide live 24/7 support. Our engineers are always available to deal with any escalations if and when they arise. Proactive preventive maintenance is another key differentiator where we create a checklist. We physically fill out a report on how the firewall, network security, routers, servers, storage, backup etc., are doing and send this performance evaluation to the client.
Roadmap for the Future
One of our goals is to ramp up our presence in San Diego—the region has become an important biotech life sciences hub and most of our clients have their offices there today. In addition, we are looking to expand our operations in Asia. We also plan to offer our comprehensive services to larger companies, rather than just work with them on a project basis.